Comms Training
Modified on: Fri, Aug 23 2019 12:59 AMView the Comms Training Video below!
Comms Basics
Eagle Brook has two styles of intercom panel at various locations, lever panels and push-button panels. The operation is similar for both, but there are differences.
Lever Panel
Listen– to listen to a channel, tap up once to turn on listen, tap up again to turn it off.
Talk– to talk to a channel, press and hold down to talk, release to stop talking.
Push Button Panel
Listen– to listen, tap the button once, tap the button again to turn listen off.
Talk– to talk, press and hold the button, then release to stop talking.
Reply
Always use the reply key after an initial call has been made to your panel. Some groups call multiple panels, so instead of talking to all panels in a group, use the reply to talk to the one role you need to talk with.
Volume Control
There are two types of volume control on all panels, individual channel volume, and the main volume. Individual channels can be adjusted by the arrow keys on each channel. The main volume is labeled as such next to its dial on the loudspeaker. This dial can also be pressed to mute or unmute the loudspeaker.
When the LS Cut light is lit, the loudspeaker is muted.
User Keys
The H/S key must always be lit for the headset to operate properly. Simply press the button to turn it on or off.
The Shift key allows the user to access additional channels if necessary.
Comms Etiquette
Eagle Brook attempts to follow this list of etiquette rules when possible.
- Do not override other people’s conversations.
- Always speak on a specific channel where possible
- Do not debrief or blame others over comms.
Comms Configuration
Panels in the new configuration are set up differently to support the various roles they are meant to support. There are several key types that are noted by leading and following symbols.
# Radio Channel
! Partyline
< > Talk Only Group
+ Talent Group
Permanent Location Special Channels
These channels are not available on all panels, but they are available at most campuses. Please only use them as intended by the table below.
# PROD |
Talks & Listens to Production Radio |
# GSTSVC |
Talks & Listens to Guest Services Radio |
! CAMS |
Directors & TDs talk to Camera Ops. Must listen to this channel to hear info. |
! COUNT |
ADs give cues for service. Must listen to this channel to hear info. |
< TOC > |
Technical Operations Helpdesk |
< ANNC > |
Production Managers give service critical info to all panels except FOH Audio & Radios. |
+ BAND |
Talks to Band In-Ears, Backstage & Green Room speakers. Some locations can listen to hear MD Talkback Mic. |
CUES |
Listen to band click and cues tracks, only at select campuses. |
PGM |
Listen to program audio from the auditorium. |
Permanent Location Panels
Most of the following panels are available at all permanent locations. When needing to talk to a specific person or role, use that channel key to talk directly to the panel, rather than using a special channel. Panel keys are no longer able to be listened to unless that panel is talking directly to another panel.
DIR |
DIRECTOR |
TD |
TECHNICAL DIRECTOR (Switcher) |
SHD |
SHADER |
AD |
ASSISTANT DIRECTOR |
CG |
CG OP |
SYS (PA AT LINO) |
SYSTEM TECH (PRODUCTION ASSISTANT AT LINO) |
PM |
PRODUCTION MANAGER |
LX |
LIGHTING |
FOH |
FRONT OF HOUSE AUDIO |
ENG |
ENGINEERING (MOST CAMPUSES) |
FLEX |
FLEX SPOT (MOST CAMPUSES) |
*Lino Lakes has additional panels not listed in this guide.
Mobile Site Channels
! PROD |
All Production to talk and listen. |
+ BAND |
Talks to Band In-Ears, Backstage & Green Room speakers. |
< ANNC > |
Production Managers give service critical info to all panels except Radios. |
< TOC > |
Must be listening to this channel to hear a response from the TOC. Not all packs can turn off this listen, but some can. Make sure listen is on if not hearing a response. |
If you have any questions on how to use comms, think a key is missing on a panel, or something isn't quite right, submit a Helpdesk ticket or contact us on comms!
