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Add a shared mailbox in Outlook

Modified on: Mon, Nov 23 2020 4:53 PM

Accessing Shared Mailboxes in Outlook 2016 or 2019 

 

 

  1. Open Outlook and click on the File tab in the upper-left hand corner. Screenshot of the Outlook 2016 Home tab with a red box around the File tab and a red arrow pointing towards the File tab. 





  1. Click on the Account Settings button and select Account Settings... Screenshot of the Account Settings menu with a red box around the Account Settings... option and a red arrow pointing towards the Account Settings... option. 





 

 

  1. Under the email tab, click on the Change button.  





  1. In the lower-right hand corner of the window, click on the More Settings... button. Screenshot of the Change Settings window with a red box around the More Settings... button and a red arrow pointing towards the More Settings... button. 





 

 

  1. Under the Advanced tab, click on the Add button in the section marked Mailboxes.  





  1. The Add Mailbox window will appear. Enter in the name of the shared mailbox and click OK 






  1. This will take you back to the advanced tab. Click on the Apply button. Screenshot of the Microsoft Exchange button with a red box around the Apply button and a red arrow pointing towards the Apply button. 




 

  1. It will take a moment for the mailbox to be added. Once the process has finished, click on the Ok button. Screenshot of the Microsoft Exchange menu with a red box around the OK button and a red arrow pointing towards the OK button. 





 

  1. This will take you back to the change email screen. Click on Next button in the bottom of the screen. Screenshot of the Change Settings window with a red box around the Next button and a red arrow pointing towards the Next button. 





 

  1. The next window will confirm that everything has been added correctly. Click on the Finish button. Screenshot of the Change Account window with a red box around the Finish button and a red arrow pointing towards the Finish button. 




 

  1. Close the Account Settings Window. Screenshot of the Account Settings window with a red box around the X button and a red arrow pointing towards the X button. 




  1. You will now see your shared mailbox on the left hand side of the screen.  

 

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