How to Reset your Password on a Windows/HP Computer using the Self-Service Password Reset

1. Go to https://office.com

2. If prompted, sign in with your Eagle Brook Church email address and current password. Then select “Sign In”

 3. If prompted, accept your MFA (Multi-Factor Authentication) on your phone/authenticator app.

 4. If prompted, confirm your security information by clicking "OK". If any information is incorrect, please correct it:

5. Once you are logged into the Office.com website, click on your initials/profile picture in the lower left corner of the website, and select "View Account"

 6. Once in your account settings, find the section that says “Password”, and select “Change Password”

7. On the “Change Password” screen, make sure that the listed email address is correct. Then, enter your current password and a new password. Confirm your new password. Click the “Submit” button. 

As a reminder, here are the password requirements within our organization: 

a. You cannot use any part of your username 

b. You cannot use any of your previous 3 three passwords 

c. You must use an Upper case letter and at least one number

d. Password length must be a minimum of 6 characters

e. You may use the special characters on your number keys

8. You will then see the following screen. Your password is now reset, and you can close out of this tab.

9. Once your password has been reset, click the Windows logo in the bottom left corner of your computer screen, select the person icon, and click "Sign Out"

10. Sign back into your computer with your new password