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How to Reset your Password Using Self Service Password Reset - Windows/HP

Modified on: Mon, Feb 17 2025 7:20 AM

How to Reset your Password on a Windows/HP Computer using the Self-Service Password Reset

 

1. Go to https://office.com

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2. If prompted, sign in with your Eagle Brook Church email address and current password. Then select “Sign In”

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 3. If prompted, accept your MFA (Multi-Factor Authentication) on your phone/authenticator app.

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 4. If prompted, confirm your security information by clicking "OK". If any information is incorrect, please correct it:

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5. Once you are logged into the Office.com website, click on your initials/profile picture in the lower left corner of the website, and select "View Account"

                     

 

 6. Once in your account settings, find the section that says “Password”, and select “Change Password”

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7. On the “Change Password” screen, make sure that the listed email address is correct. Then, enter your current password and a new password. Confirm your new password. Click the “Submit” button. 

As a reminder, here are the password requirements within our organization: 

a. You cannot use any part of your username 

b. You cannot use any of your previous 3 three passwords 

c. You must use an Upper case letter and at least one number

d. Password length must be a minimum of 6 characters

e. You may use the special characters on your number keys

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8. You will then see the following screen. Your password is now reset, and you can close out of this tab.

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9. Once your password has been reset, click the Windows logo in the bottom left corner of your computer screen, select the person icon, and click "Sign Out"

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10. Sign back into your computer with your new password

 


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